In Part Two, I established how I had come to believe that it was overcharged ammo that blew up the gun. It was now time to contact the ammunition maker. I also ended up contacting Heckler & Koch, but I was convinced it was the ammo, so the point was really just to get the second opinion from them.
Since this happened on a weekend, I went to the ammo makers website & wrote them a message explaining what I believed happened, I was okay & that I requested they replace my pistol. Since becoming an adult, one of the things I learned early on was to try to be calm & polite dealing with any customer relation issue. Sometimes you have to be stern, but never get excited. Very fortunately, I never had the need. Representative was very experienced, professional & polite. Funnily, we never spoke on the phone. All communication was done by email.
It started with the numerous photo I took of the gun. Then it was requested that I shipped the remaining ammo + the slide to them for testing & inspection. I received an call-tag + simple hazmat label via email. I did not need the FFL for shipping the slide.
During this time, I had contacted HK & while they were very prompt with the response, they maintained that the catastrophic failure was caused by the ammunition & I should contact the manufacturer, and that most of the time, they will pay for repairs. That was pretty much the extent of my communication with the Heckler & Koch.
After couple of weeks, I was informed by the ammo maker that they succeeded in removing the shell casing stuck inside the battery, and confirmed their head stamp. They had also said that the test results of the remaining ammo returned by me did not show any anomalies, but that they were authorizing to have my pistol replaced, as soon as I sent back the rest of the gun(the frame).
The exchange would require an FFL this time, as they are sending me a complete handgun for my frame, which is also considered an firearm. I had guessed that this will take maybe couple of weeks. I believe it actually took about a month. However, entire time, the rep had kept in touch to keep me updated.
The whole process went completely smooth, thanks not just to the ammunition maker, but also the FFL I had picked out online due to the excellent review & affordable rates. This was my first time dealing with Tigard Pawn 4 More, but I couldn't say enough nice thing about their operation. Fast, friendly, professional & very low FFL fee. I highly recommend them to anyone who lives or work near Tigard(OR) area.
I say they were affordable, but I was reimbursed, not just for the gun, but also for the ammo & the FFL fees.
Conclusion in Part Four.
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